Frequently Asked Questions

Find quick and clear answers to your questions about our products and policies at Spraylin.pk.

General Queries

What is Spraylin.pk?

Spraylin.pk is a trusted provider of high-quality cleaning solutions, specializing in products designed for a variety of surfaces, including fabric, wood, kitchen, and additional applications to meet evolving household cleaning needs. Our range is tailored to meet the diverse cleaning needs of modern households, delivering both efficiency and care.

How can I contact customer support?

For assistance, you can reach us through our contact page, email us at shop.spraylin@gmail.com, or call us at +92 329 8541930. Our customer support team is available during business hours, Monday to Friday, from 9 AM to 5 PM.

What payment methods do you accept?

Spraylin.pk offers multiple convenient payment methods to suit your needs. We offer bank transfers for advance payment orders. Additionally, we provide a cash-on-delivery (COD) option for customers who prefer to pay upon receiving their order. This flexibility ensures a seamless shopping experience for all our valued customers.

Do I need to pay an advance for COD orders?

Yes, COD orders of PKR 5,000 or more require a PKR 500 advance payment. We’ll contact you via phone or WhatsApp with bank details after your order. Use your order number as the reference and send a transaction screenshot. For help, email shop.spraylin@gmail.com or call +92 329 8541930.

Can I cancel my order after placing it?

Orders placed with advance payment can be cancelled before the order enters the shipping process. After this window, cancellations may not be possible. Please refer to our Return/Refund Policy for further details.

GreaseLift

What surfaces can GreaseLift clean?

GreaseLift is expertly designed to tackle grease and grime on a variety of kitchen surfaces, such as stoves, grills, exhaust fans, and tiles. It is formulated to be safe for use on stainless steel and ceramic surfaces, ensuring effective cleaning without causing any damage or dulling the finish.

Does GreaseLift have a strong smell?

GreaseLift is formulated to be odorless to ensure a pleasant cleaning experience. However, when it interacts with grease during the cleaning process, it may produce a mild, temporary odor as part of the reaction.

Can GreaseLift damage sensitive surfaces?

GreaseLift’s advanced formula is highly effective against tough grease while preserving the integrity and shine of cleaned surfaces. However, it is not recommended for use on unsealed or porous surfaces as these may absorb the cleaner, affecting its efficiency.

Can GreaseLift be used on non-kitchen surfaces?

GreaseLift is a versatile cleaning solution capable of effectively removing grease and grime from tools, outdoor grills, and garage equipment. Additionally, it is formulated to be safe for use on painted or varnished surfaces, ensuring they remain undamaged when used as directed.

FabricFresh

What types of stains can FabricFresh remove?

FabricFresh effectively tackles common household stains, including food stains such as coffee, ketchup, and sauces, as well as drink spills like tea and juice. It also removes everyday dirt and grime from sofas, carpets, and curtains. While it is not specifically formulated for ink or color stains, it can be tested on such stains for potential results. For best outcomes, always follow usage instructions and test on a discreet or hidden area first.

Can FabricFresh be used on delicate fabrics?

FabricFresh is designed to be safe for delicate fabrics, offering effective cleaning without causing damage. However, to ensure optimal results and compatibility, we recommend testing the product on a discreet or hidden area before full application.

Are there any surfaces where FabricFresh should not be used?

FabricFresh is specifically formulated for fabric care and should not be used on non-fabric surfaces such as plastic, wood, or metal. Its specialized ingredients may not deliver effective results on these materials and are optimized exclusively for fabric cleaning needs.

Does FabricFresh work on old, set-in stains?

FabricFresh is designed to deliver optimal results on fresh stains. For older, set-in stains, it may require multiple applications and gentle scrubbing to achieve the desired level of cleanliness.

WoodCrest

What types of wood can WoodCrest clean?

WoodCrest is expertly formulated for use on finished wood surfaces, such as furniture, doors, and railings, ensuring effective cleaning and surface care. However, it is not suitable for raw, unsealed, or unfinished wood as these surfaces may absorb the product, potentially affecting the wood's quality.

Does WoodCrest restore wood’s shine?

WoodCrest is expertly designed to thoroughly clean and rejuvenate wood surfaces, effectively enhancing their natural grain and restoring a radiant, polished shine.

Can WoodCrest be used on painted wood?

WoodCrest is safe for painted and varnished wood, ensuring effective cleaning without compromising the surface's finish. However, for optimal results and to confirm compatibility, we recommend testing the product on a discreet or less visible area before full application.

Does WoodCrest leave a residue?

WoodCrest is specifically formulated to leave no residue, ensuring a clean and polished finish that enhances the natural beauty of your wood surfaces.

Usage and Care

Should I test the product before use?

We recommend testing all products on a small, discreet area before full application to ensure compatibility with the surface. This precaution helps avoid unintended effects and guarantees the best results.

How do I use your products for best results?

Shake the bottle well before use.
Spray the product directly onto the targeted area.
Allow it to sit for 20–30 seconds.
For FabricFresh: Dab or rub the surface with a damp cloth. For tougher stains, repeat if necessary.
For GreaseLift: Wipe the area with a sponge or damp cloth. For stubborn grease, reapply and scrub gently.
For WoodCrest: Wipe gently with a soft cloth, then buff with a clean, dry cloth to restore shine.

Do I need to dilute your products before use?

All our products are pre-formulated and ready for immediate use. For optimal results, shake the bottle thoroughly before application and spray directly onto the intended surface. There is no need for dilution or additional preparation.

Are there any special storage requirements?

Store the products in a cool, dry place, away from direct sunlight, excessive heat, or humidity. The ideal storage temperature is between 10°C and 25°C. Always ensure the bottles are tightly sealed after each use to maintain the product’s effectiveness.

Are your products safe for homes with children and pets?

Our products are formulated with eco-friendly, non-toxic ingredients, ensuring they are safe for use in homes with children and pets. When used according to the provided instructions, they deliver effective cleaning without compromising safety or environmental responsibility.

Shipping and Delivery

Where do you deliver?

We deliver across Pakistan, ensuring accessibility to customers nationwide. Whether you’re in a major city or a smaller town, we aim to bring our products to your doorstep with efficient logistics. For any inquiries about delivery areas, please feel free to contact our support team.

How long does delivery take?

Delivery usually takes 3-7 business days, depending on your location within Pakistan. For any unexpected delays, feel free to reach out to our customer support. Check our shipping policy for further details.

Can I track my order?

Certainly! Once your order has been shipped, you will receive comprehensive tracking details either via email or SMS, allowing you to monitor the progress of your package until it arrives at your doorstep.

Returns and Refunds

What is your return policy?

We offer free exchanges for damaged products after verifying the issue through video proof. Refunds for unopened, advance-paid orders can be requested within 3 days of delivery. For detailed terms and conditions, please refer to our Return & Refund Policy.

What if I’m not satisfied with the product’s results?

If you're not satisfied, you can return the product within 7 days for a refund, provided it’s unused and in its original packaging. For full return conditions, please read our Return & Refund Policy.

If you have a question that isn't listed above, please contact us here.