Last updated: January 22, 2025

At Spraylin.pk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a return and refund process outlined in this policy. By purchasing from Spraylin.pk, you agree to the terms below.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• The return request is initiated within 72 hours of delivery.
• The item is unused, unopened, and in its original packaging.
• The item must include all accessories and components as delivered.

Exceptions: The following items are not eligible for return:

• Items purchased during clearance sales or promotions.
• Damaged items caused by misuse, improper handling, or not following product instructions.

2. Dissatisfaction with Product Results

If you are not satisfied with the results of a product, we offer a return or refund within 7 days of delivery. To qualify, the following conditions must be met:

• Provide a detailed explanation of your dissatisfaction.
• Submit photo or video proof of the product’s ineffectiveness to shop.spraylin@gmail.com or WhatsApp +92 329 8541930.

Note: Products where a substantial amount has already been used may not be eligible for a refund.

How to Initiate a Return

If you wish to return an item, follow these steps:

Contact Us:

• Email us at shop.spraylin@gmail.com.
• WhatsApp: +92 329 8541930.

Provide the following details:

• Order number
• Reason for return
• Photo or video proof if the product is defective or damaged.

Once your return request is approved, we will provide instructions for returning the item.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• For Advance Payments: Refunds will be issued to the original payment method within 5–7 business days.
• For Cash on Delivery (COD): Refunds will be transferred via bank transfer within 5–7 business days.

5. Damaged or Defective Items

If your order arrives damaged or defective, we will replace the item or issue a full refund. To process this:

• Submit photo or video proof of the damage to shop.spraylin@gmail.com or WhatsApp +92 329 8541930 within 72 hours of delivery.

6. Exchanges

We offer free exchanges for items that meet the return eligibility criteria. Contact us to arrange for an exchange and receive further instructions.

7. Non-Refundable Situations

Refunds will not be issued for:

• Returns initiated beyond the return-time window.
• Items returned without prior authorization.
• Products where a substantial amount has already been used.

8. Cancellation Policy

Orders paid in advance can be cancelled before entering the shipping process. Once an order has been handed over to the shipping company, cancellations are no longer possible. However, you may initiate a return under this Return and Refund Policy after receiving the item.

9. Contact Us

For further questions or concerns about returns or refunds, feel free to reach out:

Email: shop.spraylin@gmail.com
Phone: +92 329 8541930

We are here to ensure your shopping experience is seamless and satisfactory!